Join us as we welcome you with a new OLS Hotels & Resorts experience and our Peace of Mind Promise. 

Join us as we welcome you with a new OLS Hotels & Resorts experience and our Peace of Mind Promise. 

Although some of our operations will look different, our mission remains the same: to exceed the expectations of our guests by providing safe accommodations and friendly service, every time. Our Peace of Mind safety measures also mean that some of our facilities, services, and amenities may differ from what’s listed online or are currently operating in a limited capacity. 

Please call or email the hotel directly if we may be of further assistance regarding the details of your stay. 

What else can you expect on your next stay?

Our Peace of Mind Promise health & safety measures start at check-in:

Arrival

• Secure self-parking is available at most of our hotels.
• We’ve implemented frequent cleaning of door handles, the front desk, elevators, pens, public restrooms, and room keys
• Physical distancing markers will be visible on the floor in front of the front desk
• A clear plexiglass divider on the front desk, between guests and associates, offers additional protection
• Masks are required for all persons within the hotel: both guests and associates. We can provide a mask if guests do not have their own
• Hand sanitizer is available at various locations throughout the hotel, including the front desk, lobby, public restrooms, pool

Guest Experience

• Our hotels offer stairs as a contact-free alternative to elevators. Elevators will have strict maximum capacities of 2-4 guests (varies by hotel)
• Housekeeping will be available upon departure only. In guest suites, particular attention will be paid to high-touch items
• Linens and towels will be removed and refreshed in a contact-free manner
• Guest requests will be delivered to the door and to minimize contact, our colleagues will knock to notify guests of order delivery
• Our pool is open to guests only, with additional cleaning and sanitation procedures in place Lounge chairs will be set with appropriate physical distancing
• Please call or email us with any questions or to receive the most up-to-date details on our spa or fitness center

Food + Drink

• Most of our restaurants are currently closed, but upon reopening you’ll notice layouts to provide more space between guests
• When room service resumes, room service orders will be left outside the guest suite door. Menus will be available on our website
• For hotels with minibars, items are available on request

Staff

• Our team is working closely with local officials, adhering to government requirements and monitoring public health advancements. New precautionary and sanitization standards have been implemented throughout the hotel and we will continue to make changes to our protocols and procedures as necessary or appropriate.

We will continue to update our website and communicate through social media as things change.

Peace of Mind Promise Flexible Itinerary Policy

Direct Reservations: For reservations booked directly with the hotel on our website or by calling us, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival for stay dates until December 31, 2020. This includes reservations with pre-paid rates that are typically more restrictive.

Third Party Reservations: Guests who booked via online travel agencies or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Please note on the cancellation policies listed above:

Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual rate rules for details
For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel
For group organizer questions on terms and conditions of group contracts, please contact the hotel

We sincerely thank you for choosing to stay with OLS Hotels & Resorts and we look forward to welcoming you!

Your well-being is our top priority.
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