OLS Hotels & Resorts strives to create a work force as diverse as its customer base. As part of the OLS Philosophy, OLS associates are committed to:
- Guest service is part of our daily mission.
- Greeting all guests immediately with individual attention.
- Using guest names whenever possible, with a warm greeting and smile.
- Believing that learning is a continuing and coveted acquisition.
- Professional telephone skills which are a foundation for successful guest communication and service.
- Recognizing that an upbeat attitude and smile are keys to unlocking guest satisfaction.
- Maintaining an open line of communication with management in order to provide feedback and improve service.
- Being ambassadors for their hotel and our company.
- Realizing the necessity to sometimes perform outside their respective job parameters.
- All staff will present themselves in a professional manner; being mindful of verbiage, tone of voice and body language.